Thank you for using Miss Chic London’s online boutique. For further questions or incase of any queries please contact or write to:
Miss Chic London Ltd
13 Quadrant Court
Contract For Sale
The advertising of products on the site is the way in which we are able to display all the items available to buy through the site. We aim to keep items in stock at all times but due to the very nature of our product range being imported or hand-made means that it is inevitable there will be breaks in supply in which case some lines will show as 'Not Available'. It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days.
However, on rare occasions, stock levels may be incorrect in which event you will be contacted. That means your order is an offer, not a contract of sale between you and Miss Chic London Ltd, so prices and stock availability won't be contractually confirmed until you receive 'confirmation of despatch' email sent once your order has been successfully picked and we can confirm stock levels have been checked. Prices and stock are not contractually confirmed until you receive the confirmation of despatch sent to the email account provided by you. We reserve the right to withdraw from sale any items that have been priced up incorrectly. Any contracts or agreements formed between yourself and Miss Chic London Ltd through this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
These terms and conditions cannot be varied except by changes made by Miss Chic London Ltd on the site, which we may make from time to time. In particular, nothing said by any representative of Miss Chic London Ltd will operate as a variation to these terms and condition or constitutes a legal representation on behalf of either of them.
Every item of jewellery in the Miss Chic London collection has been carefully chosen to represent the highest standards of quality.
Please be aware that whilst we take great care to accurately describe the jewellery shown on our website, a lot of the items are hand made from natural materials and as such their composition and colour may vary slightly from that shown and are usually in some way unique. We will do everything possible to ensure that you can be confident of making a secure, risk-free purchase from us but In the unlikely event that you are unhappy in any way with our service or products, please contact us immediately and we will attempt to put things right or arrange for a return. low.
Making A Purchase
When you make a purchase from misschiclondon.com:
- You will receive an electronic confirmation upon receipt of your order as soon as your order has been received (unless your order has been made over the telephone)
- You will receive notification of despatch usually within 1-2 working days of your order being processed.
It should not be possible to order any item that is not in stock. You can only place items in your basket that are currently in stock meaning that you can shop with confidence that the items that you have chosen will be with you within a few days. Each item offered for sale stipulates the expected delivery time to you. Your jewellery will be fully insured during delivery.
PEACE OF MIND
Miss Chic London want you to shop in the knowledge that you are getting the best products at the very best cost. All prices shown are inclusive of VAT. We invite purchases from overseas and the postage and packaging charges are all outlined within Delivery Info. All prices are displayed in pounds sterling only (GBP). Your credit card company will charge you in your country currency at that days exchange rate. Local charges are not the responsibility of Miss Chic London Ltd.
If the items you have ordered are unsuitable you must inform us within 7 days of receipt. For assistance with any returns, please contact our customer service team on 0845 371 2343 or email firstname.lastname@example.org detailing your Customer Reference Number, Order Number and the item you wish to return. One of our customer service advisors will then assist you. All items must be returned complete, brand new, never been used condition, and in their original packaging. Please note that refunds will only be issued if the item you received was faulty/ wrong, and a reasonable replacement cannot be allocated; for all other returns, an exchange or replacement will be offered. A refund will not be possible if the item/items arrive damaged as a result of the original packaging not being used; in these cases the item/s will be returned to you. Under no circumstance are we able to accept the return of earrings, body jewellery (e.g. belly button bars) or necklace sets of which earrings constitute part of the set, in compliance with current Health & Hygiene regulations. We will not also be able to refund any item that has been ordered outside our current range - these items are highlighted Special Order. This does not affect your statutory rights. For all returns, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Miss Chic London will arrange for an exchange. Miss Chic London's decision is final. Any refunds due will be paid by cheque usually within 14 working days. For full details of our Returns Policy please visit Returns Policy or click here.
Please be aware that any item marked as Special Order or any item that is ordered especially for you will be charged on order and will not be able to be returned for a refund. This does not affect your statutory rights.
Extended Period at Xmas
Any purchase intended as a gift at Xmas can be exchanged/credited up to 10th January providing the above criteria has been satisfied. Refunds will not be offered outside the standard terms.
Miss Chic London comply with all aspects of the Data Protection Act of 1984 and the new act of 1998 and as such are registered with the Data Protection Commissioner. We do not disclose details of our customers to any third party.
Quality - All our jewellery is either handmade or manufactured to a very high standard. Items cannot be compared to similar products found on the high street.
Confidence - Secure online payment system via Streamline services.
Peace Of Mind - A no quibble 7 day returns policy & a 30 day guarantee on all our jewellery.
Convenience - Your items will be delivered to your door within 5-7 working days.
All rights, including copyright, in the content of these web pages are owned or controlled for these purposes by Miss Chic London Ltd. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Miss Chic London for any reason whatsoever without the prior written permission of Miss Chic London Ltd
Should there be an error in the description or price of goods in the on-line catalogue, Miss Chic London reserves the right to supply goods at the correct price. Customers will be notified by e-mail before any order is processed.
Due to the proliferation of internet credit card fraud, the Company also reserves the right to decline any order where there is a discrepancy in card details.