We understand that when buying from the Internet customers can sometimes be disappointed with the goods when they arrive. For this reason, we will exchange items posted back to us within 7 days of receipt providing the goods are received in brand new, never been used condition and with the same packaging that they left our warehouse in. The exchange will be made within 14 days of the goods being returned. The exchange will be for the goods only and not include any postage costs. For hygiene reasons, earrings and body jewellery cannot be returned. If you would like an exchange/alternative item, then please specify item code and colour (where applicable). Postage will be charged for sending new products out to you.

Faulty Goods or Wrong Item
The customer must notify Miss Chic London within three days of the date of delivery if any of the goods are faulty or are not as ordered. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible a full refund will be made by cheque within 14 days of us receiving the returned items. Miss Chic London will not accept for return items that have been damaged through misuse, neglect, accident or intent howsoever caused. If you do not inform us within three days, then we will have no liability for items said to be damaged/faulty/incorrect on delivery.

Damaged Deliveries
If a package arrives in a damaged condition, do not open it, but immediately ask the delivery firm to return the package, and please inform us.

Customers based outside the UK
Customers within the EU have 7 days from the date of receipt to return faulty goods. Customers in the rest of the world have 10 days from the date of receipt to return goods. If you do not inform us within the stated seven or ten days, then we will have no liability for goods said to be damaged/faulty/incorrect on delivery.

Returned Items
It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for jewellery that is received in good condition. We also suggest that you obtain a proof of postage certificate or use Recorded/Special Delivery when returning goods as we can't be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice or receipt).  The address to send items to is 

Miss Chic London Ltd,
13 Quadrant Court,
Charles Park,
Crossways Boulevard,
Dartford,
Kent,
DA9 9AY, UK

Please Note: You should not write jewellery, diamonds or similar words which indicates valuable contents on the package you are returning, as this invites possible theft of the package.

Miss Chic's Returns Policy does not affect your UK statutory rights